Terms & Conditions.

Engagement Framework & Acceptance

By entering into an agreement with ZAS Digitals (“Agency”) for digital marketing, performance advertising, bespoke web engineering, video production, or software engineering, the Client agrees to be governed by these Terms & Conditions, together with each mutually executed Statement of Work (SOW) or Service Level Agreement (SLA).

These terms supersede prior oral discussions and establish single-point accountability for delivered growth outcomes.

Statements of Work (SOW) & Scope

Every client partnership is formalized through a scoped Statement of Work detailing:

• Milestone Deliverables & KPIs: Specific creative deliverables, target ad spend allocations, conversion metrics, and development sprint phases.
• Review & Revision Windows: Structured 5-business-day feedback cycles ensuring continuous momentum without stalled pipelines.
• Scope Amendments: Changes requested outside the original SOW will be documented in written addenda, with associated fee adjustments confirmed before execution.

Client Responsibilities & Asset Provision

Efficient project delivery requires collaborative coordination. The Client agrees to:

• Designate an authorized project lead with executive sign-off authority for campaign launches and design approvals.
• Provide high-resolution brand assets, ad account delegate access, and necessary commercial collateral in accordance with sprint schedules.
• Warrant that all materials, trademarks, and media furnished to ZAS Digitals are owned by the Client and do not infringe third-party IP rights.

Intellectual Property & Deliverable Ownership

We believe in transparent, client-first intellectual property ownership:

• Pre-existing agency proprietary developer tools, underlying scaffolding libraries, and preliminary concepts remain the intellectual property of ZAS Digitals.
• ZAS Digitals retains the non-exclusive right to feature delivered work and aggregated growth metrics in our agency portfolio and case studies, unless a confidential non-public NDA is executed.

Invoicing, Retainers & Payment Terms

Payment structures are engineered to maintain dedicated in-house resource allocation:

• Monthly Retainers: Billed in advance at the commencement of each 30-day service cycle to guarantee team capacity.
• Fixed-Scope Engineering: Billed via milestone installments (e.g., discovery deposit, design milestone, staging acceptance, production deployment).
• Ad Spend Separation: Advertising budgets (Meta, Google, LinkedIn) are billed directly by the ad networks to the Client’s credit card, maintaining complete fiscal transparency.

Confidentiality & Non-Disclosure

Both parties agree that all trade secrets, commercial metrics, audience demographics, unit economics, and proprietary codebase insights shared during the relationship shall remain strictly confidential. Neither party shall disclose proprietary information without express written consent.

Warranties & Limitation of Liability

ZAS Digitals delivers all services using modern engineering methodologies and industry-leading standards. However:

• External platform factors (such as Meta/Google algorithmic updates or competitor bidding volatility) can impact ad costs and lead velocity.
• Neither party shall be liable for indirect or consequential damages resulting from third-party server interruptions or cloud outages.
• Total cumulative liability shall not exceed the total fees paid to ZAS Digitals under the applicable SOW in the 3 months preceding any claim.

Governing Law & Dispute Resolution

These Terms & Conditions and any dispute arising out of agency engagements shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Both parties submit to the exclusive jurisdiction of the competent courts in Karachi, Pakistan.

Corporate Legal & Contracts Desk

For contract amendments, procurement registrations, or formal Master Services Agreement requests: